To access our services, new patients will require a referral by their GP

Existing NHS hearing aid patients can access our drop-in repair services directly, during the following days:
Countess of Chester Hospital:
Monday 9am - 12 noon (morning only) *First 26 patients only
Tuesday 9am - 12 noon (morning only) *First 26 patients only
Thursday 9am - 12 noon *First 26 patients only
Thursday 2pm - 4pm *First 20 patients only

Ellesmere Port Hospital:
The drop-in repair service at Ellesmere Port Hospital will be suspended from Friday 1st April 2016.

Pre-booked Audiology appointments are offered Monday to Friday 9-4.30pm. If you require a booked appointment please contact:

Department of Clinical Audiology
Countess of Chester Hospital NHS Foundation Trust
Liverpool Road,Chester,CH2 1UL
Tel: 01244 363020
Fax: 01244 366668
Text Phone: 07970 603292 (text only)


The department of Clinical Audiology is situated in Chester and provides services for the detection and rehabilitation of the hearing impairment.

Audiology is located onthe first floor of the CARE building, Outpatients 4, White Zone. Go to the 'How to find us' page of the website to view a map of the hospital.

In 2006 Audiology and ENT services moved into a new custom built modern building, providing a pleasant and efficient environment for patients and staff. Audiology is able to offer a wide range of services.

Batteries for hearing aid users

  •  Batteries for hearing aid patients can be collected in person (by the patient or family member/friend in possession of the patient's brown hearing aid book) from the main reception desks at the Countess of Chester Hospital, Ellesmere Port Hospital or Deeside Hospital.
  • Batteries can also be collected in person from Audiology reception at the Countess of Chester Hospital.
  • For patients who are unable to come to the hospital or for whom it is inconvenient, there is a postal battery replacement service. Patients are required to post their brown battery book to Audiology at the Countess of Chester Hospital (address above). Please include a stamped addressed envelope (large stamp) so the hearing aid book and batteries can be posted back to you.

Replacement Hearing Aids

Hearing aids issued to patients from the Audiology Department are on long-term loan to patients and remain the property of the NHS. Should a hearing aid be lost, stolen, or damaged through neglect the patient may be liable to a charge to replace the loan hearing aid.

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