Corporate Information

Blogs

  • Sep01
    CQC Inspection ‘specialist advisor’ Sandra Flynn gives a flavour of how we can get ready to showcase what we do well

    By the end of March 2016, every hospital will have been inspected under the new model of inspection adopted by the Care Quality Commission (CQC). Our patient safety team is working closely with staff across the trust to get the Countess ready for the visit. I’m also hoping that I can add value to the preparations since securing a secondment to the CQC in March 2014. To date I have been released for a week at a time from my clinical duties at the Countess to take part in four CQC inspections in the Northwest and Midland region.

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  • Aug14
    Deputy Chief Executive Mark Brandreth blogs on: ‘Everything you need to know about changes to how visitors find their way about the hospital…’

    How often do you find yourself walking down the main corridors at The Countess and helping patients and visitors who appear confused, lost and looking for some help with directions? For many of us working here, this happens on a daily basis. Patients arriving for a check-up, tests or an appointment can often be in a heightened state of anxiety or worry. So we all have a role to play in offering a reassuring smile, and supporting them in getting from A to B.

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  • Jul14
    Thinking about the future of the hospital…

    Chief Exec's Blog: Thinking about the future of the hospital…

    We are faced with three principal challenges. First, the financial squeeze continues as we pay off the national deficit. Second, a rapidly ageing population where we will have a million more people over seventy by 2020. Third, the rising expectations of those we serve – from new technologies and cancer treatments to the need for 7 day services.

    On the surface of things the challenge seems simple enough… this organisation currently costs £210m pounds per year to run, yet we can only afford to be an organisation that costs £190m. We need to deliver services for £20m less every year, whilst keeping the same standards of safety, kindness and effectiveness. There isn’t enough money to carry on doing what we’ve always done. It is time to do things differently – and we only have two years to do it.

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  • Jun30
    What do you see...?

    Chief Executive’s blog: What do you see…?

    It’s not always possible due to the many other competing priorities that we have in our working day. It’s something I try to do whenever possible. If you don’t I would urge you to give it a go. Simply walk through the hospital and look… really take a good look. What do you see?

    Every minute of every day, working in the NHS – in our own way we each have an impact on the people we care for and their families. Yet how often do we slow down, press ‘pause’ and recognise these small but significant moments of impact?

    I’m particularly interested in those moments of kindness. And how do we capture it and bottle it? We haven’t used a bottle, but we think we’ve made a start…

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  • Jun09
    Countess Rock – Safe, Kind & Effective

    Where does the time go?

    We are almost into the summer [although A&E still feels like winter] and many of us will be thinking about or going off on our holidays. Holidays for me are all about walking up without the alarm, alfresco meals, unexpected afternoon naps and local food. Day trips are part of the fun too; and growing up included Kendal Mint Cake, Grasmere Gingerbread and Blackpool Rock. This has got me thinking…

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  • May11
    It’s my anniversary!

    It’s been 2 years, 8 quarters, 104 weeks. That’s how long I have been working here. 7th May 2013 seems like only 5 minutes ago.

    I can’t believe how quickly the time has passed and for the avoidance of doubt, even if my face doesn’t always show it, I love working here. The best doctors, the best nurses, the best AHPS, admin staff, caterers, managers, chaplains, governors etc. etc. This is a special place. I can still remember being surprised by how people smiled and said ‘hello’ on the corridor. It isn’t like that in every hospital…..

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