Corporate Information

Maintaining Services

Our aim is to maintain a high quality service for our patients at all times and we continuously monitor our performance to ensure that this is the case.

This section of our website contains information about what we are doing to ensure that your hospital experience is made as comfortable as possible and to as high a standard as possible.

When issues are identified, recommendations are made for improvements to enhance the patient experience.

Are we meeting the required standards?

The Countess of Chester Hospital NHS Foundation Trust has achieved a ‘good’ rating from the Care Quality Commission following an inspection of services in February 2016.

The report shows services were rated ‘good’ for being safe, effective, caring and well led, with responsiveness rated as ‘requires improvement’.

Of the eight core services inspected across both Chester and Ellesmere Port Hospitals, seven were rated ‘good’ including urgent and emergency services, medical and older people’s care, surgery, critical care, maternity and gynaecology, services for children and young people and outpatients and diagnostic imaging. One service, end of life care, was rated as ‘requires improvement’.

The Ellesmere Port Hospital was rated ‘good’ and Chester Hospital was rated ‘requires improvement’.

In the report, a letter from the Chief Inspector of Hospitals Professor Sir Mike Richards stated: “There was a very positive culture throughout the trust. Staff felt well supported, able to raise concerns and develop professionally. Staff were proud of their services and proud of the Trust.”

The Care Quality Commission visited the hospital between 16 and 19 February 2016. It also carried out an out-of-hours unannounced inspection on 26 February 2016.

The full report can be found here

Please refer to the following summary report from the CQC which offers information about the findings during their visit to the Countess of Chester Hospital and a previous visit to Ellesmere Port Hospital.

Intelligent Monitoring Report May 2015

Intelligent Monitoring Report July 2014

Intelligent Monitoring Report March 2014