Hospital launches new appointment reminder service for patients
The Countess of Chester Hospital has launched a new text and
email reminder service which aims to reduce the number of missed
A dedicated service will be available to all in-patients and
out-patients to remind them at regular intervals before their
appointment so that patients don't have to rely on their calendars
Time is valuable to both patients and staff at the hospital and
the increasing number of appointment slots going to waste is an
issue that the Trust is trying to address.
Across the NHS over 6.5 million outpatient appointments are lost
each year (27,400 at the Countess), costing hospitals in the UK
The Countess is taking the initiative in the battle against Did
Not Attends (DNAs) by launching their innovative Remind Me service
which provides patients with a text and email reminders. The
service will remind patients 2 weeks, 1 week and 1 day before they
are due for an appointment. The service will also allow patients to
rearrange appointments which are scheduled inconveniently.
Craig Brothwood, Lead Transformational Practitioner said: "The
new service will provide patients with a quick and easy way of
managing their appointments and allow the hospital to perform more
efficiently and effectively."
Joe Downie, Access Manager, added: "This new service is a modern
approach for communicating with patients and it gives them the
opportunity to keep updated about their appointments while on the
move. Our aim is to make the appointment process as simple and
convenient as possible for our patients."
The Countess is eager to remind patients that they have complete
control over the care they receive at the Countess and that they
are under no obligation to go through with any procedures. However
it is of vital importance that patients let the hospital know if
they wish to cancel their appointment so that they do not go to
waste. The Countess requests that patients advise the Admissions
Team 48 hours in advance of their procedure on 01244 364450 if they
wish to cancel so that other patients can benefit, or for
outpatient appointments call 01244 366663.