Travelling by car / car parking

If you are travelling on the M56, at junction 15 take the M53 to junction 12. At the roundabout take the exit signed Chester. At the next roundabout take the third exit and follow the signs to the hospital.

There are a number of web sites that provide a route planning facility:

If you are about to start your journey you can also check for delays courtesy of the RAC and Automobile Association websites. Vauxhall and Trafficmaster PLC also provide a real time on-line map of traffic flow around the country.

Car Parking
The Trust now operates a newly installed multi-payment system that includes cash, card, contactless and app payment facilities. It is also ticketless and uses automated number plate recognition (ANPR).

The new technology means that tickets are no longer needed as the number plate recognition system (ANPR) simply asks users to key in their car registration number at the pay station before being provided with the option of paying by cash, card or contactless.

We have an excellent record on vehicle protection with barrier entry and exit, 24 hour staffed security and CCTV coverage, which is all paid for by the parking charge. Any surplus from the parking charges, after paying for the fabric of the car-parks, barriers and 24 hour staffed security, goes into general hospital funds. These funds can be used for any of the costs associated with running the hospital, including medical staff, equipment, buildings and other elements of patient care.

Some patients and visitors are exempt from paying the charge, including patients on certain benefits, disabled badge holders attending an appointment, some regular patients and families of patients in certain units.

The system allows a 30 minute drop off facility for all car park users. If a car park is full the 30 minute free facility will allow you to exit to try other car parks instead of waiting for a vacant space.

The following charges apply:

  • First 30 minutes FREE
  • up to 5 hours £3
  • 5 to 8 hours £5
  • More than 8 hours £7

These changes to the car parking system do not have any effect on those groups of patients and visitors who are entitled to exemption from paying or assistance with car parking charges. Those groups entitled to exemptions or assistance are clearly displayed at all pay stations and outside the Cash Office situated in the main entrance, as well as on the Trust's website. Patients and visitors who are exempt from car parking charges should take their ticket to the Cash Office with the appropriate documentation.

Free Parking

Any visitors or patients who qualify for an exemption should visit the Cash Office during office hours or the Security Office outside of office hours.

Those who qualify for free parking: 

  • The Trust supports patients on certain benefits in line with the NHS Healthcare Travel Cost Scheme (HTCS).
  • Families on Critical Care can have up to a maximum of three vehicles endorsed whilst patient are in this ward. Forms to be collected from the Ward and brought to the Cash Office.
  • Families of patients on Palliative Care can have up to a maximum of three vehicles endorsed.
  • Kidney dialysis patients
  • Cancer Patients receiving Chemotherapy or Radiotherapy.
  • Volunteers or persons acting on behalf of the Trust supporting patient care.
  • Disabled blue badge holders not parked within the main visitor car parks (any blue badge holders parking in the main car parks will have to pay the daily parking charges). 

Assisted Parking:

Assisted parking enables patients / visitors to purchase from our Cash Office and then at our Pay stations from a single transaction that incorporates unlimited visits on a weekly or monthly basis using our Saver menu:

  • Weekly saver = £10.00
  • Monthly saver = £30.00 

Patients / visitors are advised to ask the nurse in charge or a member of staff in the cash office if they feel they qualify for an exemption among those listed above. In addition, the Trust takes everyone's individual circumstances into consideration so if you feel you should be exempt from a car parking charge and your circumstances are not listed above, the Trust will consider an exemption if it is deemed appropriate.  The cash office is situated near to the main entrance and is open from 9.30am - 4.30pm, Monday-Friday.

Please note:

Cars that are found not to be parked in official car parks or are inappropriately in disabled spaces will be issued with a Civil Enforcement Notice (parking ticket) and will incur a charge of £30 - this will be reduced to £15 if paid within 14 days.

It should also be noted that access for emergency vehicles has to be maintained as a priority at all times.

Park & Ride

The Countess has partnered with Cheshire West and Chester Council to introduce a Park and Ride scheme for patients and visitors to our Chester hospital. Available from the Council’s Upton and Wrexham Road Park and Ride car parks, buses now stop directly outside the Countess on Liverpool Road and run every 12 minutes. The cost is £1 per return journey.

Park and Ride bus times:

Monday to Friday: 7am to 7pm

Saturday: 8am -7pm

Sunday and Bank Holidays: 9am – 6pm

Buses will run every 12 minutes

To view the Park and Ride bus schedule visit:

Any visitors or patients who qualify for an exemption should visit the Cash Office during office hours or the Security Office outside of office hours.