On the ward
Moving safely
We want you to be safe and comfortable whilst you are in hospital.
The staff looking after you will encourage you to do as much as you
can for yourself. If, for instance, you need help to move around,
to turn over in bed or to get to the toilet, the staff will decide
with you on the safest and most suitable way to do this. It may
involve using equipment such as a hoist to lift you.
Your safety and that of our staff is very important, which is why
the hospital's Manual Handling Service train our staff in the
safest ways of moving and lifting you, using the latest
equipment.
Moving Wards
At times we have to move patients to other wards if their clinical
needs change in order to provide the best care. The ward staff will
notify you and your relative in advance if this is to happen.
Meals
The hospital catering staff aim to make sure your meals are as
healthy and appetising as possible and hope you enjoy them. Our
professional chefs cook with fresh ingredients in the hospital's
own kitchens.
Breakfast is served between 7.30am and 8am; lunch from 11.45am to
12.30pm; and supper from 5.15pm to 6.15pm. Your nurse will ask you
the day before to select your meals from a choice of dishes,
including vegetarian, for the following day. We also provide kosher
and halal dishes, however we do need 24-hours' notice of
this.
Please let the ward know before you come into hospital. If you
have any special dietary needs your nurse will arrange for one of
the hospital dietitians to see you. The catering staff want to
provide a popular and high quality service. They welcome your
comments or suggestions about the food during your stay in
hospital. If you would like to talk to a member of the catering
staff, please tell your nurse.
Visiting times
Visiting hours are shown here and it is important that visitors do
not come outside these times except in special circumstances.
Visiting times are limited to ensure your care and treatment is not
interrupted, you have adequate rest, and to minimise the risk of
infection. Please check the visiting times with the ward manager or
ward clerk when you are admitted. Please pass these details on to
your friends and relatives.
Children are welcome to visit but they must not be allowed to come
if they are unwell. It is also important not to let children sit or
crawl on the floor or beds and they must not disturb other
patients. The comfort zone play area, in the Women and Children's
building is not a crèche and each child must be in the care of an
accompanying adult.
Phone calls
Could you please ask your family and friends if just one person
could phone the ward for information on your condition. This person
could then pass on the news to others. We need to reduce the number
of incoming telephone calls to the wards so that nurses can better
spend this time with their patients. Thank you very much for your
help in this.
Every hospital bed except in CCU, ITU and HDU has a bedside TV and
telephone, patients can use this facility to both make and receive
telephone calls. There are also public telephone kiosks in the main
hospital corridor, in the Accident & Emergency Department and
in the Women & Children's building.
Post
Letters are delivered to the wards each day. Please ask any
relatives and friends who want to write to you to address the
envelope like this:
Your full name
Ward name
Countess of Chester Hospital NHS Foundation Trust
Liverpool Road
Chester
CH2 1UL
Outgoing post is collected from the wards every day. There is also
a post box inside the main entrance of the hospital. Stamps are on
sale at the hospital shop.
No Smoking
Smoking affects both your heart and lungs, and continuing to smoke
makes it more difficult to recover from an operation. Help is
available if you want to stop smoking. Please contact your GP for
details of smoking cessation schemes in your local area.
The hospital is a no smoking zone and we ask patients and visitors
not to smoke anywhere inside the hospital or outside, particularly
at the entrances to the General Wing and the Women & Children's
building. The Trust is a totally smoke-free environment and we ask
all patients and visitors not to smoke anywhere in the hospital and
its grounds.
Shopping
The hospital shop inside the main entrance sells a range of
newspapers, magazines, books, stationery, groceries, confectionery,
cards, flowers and gifts. Opening hours are 7.45am - 7.00pm (Monday
to Friday) and 11.30am - 6.30pm (weekend).
A trolley shop also visits all wards every day, between 8am and
1pm, selling confectionery, newspapers, magazines and
toiletries.
In the Women & Children's building, the Chester Childbirth
Appeal have opened 'The Comfort Zone' - a shop, cafeteria and
children's play area. The café serves refreshments and the shop is
stocked with all the things that help make a stay in hospital more
pleasant. Opening hours are 9am - 8pm (Monday to Friday) and 10am -
4pm (weekend). Last food orders are 7.45pm (Monday to Friday) and
3.45 (weekend).
Fire Safety
Instructions on what to do in the case of fire are displayed on
every ward. If you discover a fire, please tell a member of staff
immediately. In the event of a fire, please follow the advice and
instructions given by hospital staff.
The hospital's fire alarm system is tested at 11am every
Wednesday.
Security
All hospital staff wear an identification badge that includes a
photograph.
The hospital has its own in-house Security Department with staff
on duty 24-hours a day. The welfare of patients is their priority.
If you have any security problem or worries during your stay our
security staff are there to help you. If you see anything during
your stay which you think may be a threat to safety or security
within the hospital, please do not hesitate to tell a member of
staff.
All patients and visitors need to be aware that the Trust is
committed to supporting hospital staff in their working environment
and will not tolerate the physical and verbal abuse of staff.