Patients, Visitors & The Public

Wifi access

The Countess of Chester Hospital has free Wifi access for all patients, visitors and staff in an effort to improve patient experience.

To gain access to the Wifi network when on-site, all patients and visitors have to do is connect to the Countess Wifi network, agree to the terms of use, and then enter the password which is available via a member of ward or reception staff.

Terms of use

Please note: You will be presented with the below terms of use when connecting to the wifi network on your mobile device.

Internet Access provisioned via the Countess Guest Access Wireless Network is provided for staff, patients and relatives visiting or working for the Countess of Chester Hospital NHS Foundation Trust. All persons accessing the Countess Guest Access Network must abide by all Countess policies and will note that all access is recorded and will be submitted upon request to any legitimate law enforcement agencies.

Please be aware, this service is provided without warranty or support and that you may experience congestion at certain peak times, but we hope to minimise this for you. Countess Guest Access is provided without encryption and is not classified as a secure means of access. Therefore users access this wireless network at their own risk. Countess is not responsible for the loss, misuse or theft of any information, passwords or other data transmitted by users through the Countess Guest Access.

The Countess of Chester does not guarantee the security, the confidentiality or the integrity of the user's information on the Countess Guest Wireless Network.

The reproduction, upload or download of information (of which the Countess guest does not hold the copyright or responsibility) is illegal without permission from the copyright holder.

The display of offensive material in any publicly accessible area, which includes a computer monitor or a public printer, is strictly prohibited.

It is unethical to use the Countess network for commercial gain by the user or a third party.

It is against Countess policy for a user to deliberately perform any act that will impair the operation of any electronic system or network. This includes the wilful or ignorant wasting of system or network resources by sending large volumes of spam, generating large volumes of printed output, or the wilful creation of heavy network traffic.

Network users are prohibited from installing network communication devices that provide for simultaneous access by more than one Ethernet device via an Countess Data Network port. Network services and wiring may not be modified or extended beyond their intended use.

Any Devices which are network intrusive and could potentially interrupt network services, or change the Countess Data Network topology in any way are prohibited. Prohibited devices include but are not limited to port splitters, hubs, switches, routers, wireless access points, multi-homed PC's and packet/data monitoring equipment/software.

Network users are prohibited from installing network communication devices that provide for simultaneous access by more than one Ethernet device via a Countess Data Network port. Network services and wiring may not be modified or extended beyond their intended use.

Any devices which are network intrusive and could potentially interrupt network services or change the Countess Data Network topology in any way are prohibited. Prohibited devices include but are not limited to port splitters, hubs, switches, routers, wireless access points, multi-homed PC's and packet/data monitoring equipment/software.

Please note that Countess Guest access is restricted in the following manner:

Network bandwidth will be throttled and will thus be unsuitable for streaming services and P2P downloads.

Sites which are deemed to contain unsuitable material may be blocked.

Each session will expire after four hours.

Access is restricted to http (port 80) and https (port 443) protocols, though users may use VPN to "tunnel" to their home or other business networks if they use these ports.