Suggestions / Compliments / Complaints
We welcome your comments on the quality of treatment and care
you feel you have received at the Countess. All comments and
suggestions are extremely helpful and we find them very useful when
considering any changes to our services.
If you have concerns about your care or the services we provide,
it is best if you can talk to the nurse looking after you, the
doctor involved in your care at the time, or the ward manager.
Matron is also available should you wish to speak to her. Very
often worries and problems can be sorted out straight away and our
staff will do their best to resolve your concerns at an early
Alternatively, you may wish to contact PALS - our Patient Advice
and Liaison Service. You can phone the PALS manager, on 01244
366066 or email firstname.lastname@example.org PALS
Comment Cards are also available at the entrance to each ward and
in every hospital department for patients to fill in with their
suggestions and feedback.
However, if you wish to make a formal complaint then you should
put your concerns in writing to the Chief Executive of the Trust
who will ensure they are investigated thoroughly. The address
Countess of Chester Hospital NHS Foundation Trust