Our values and behaviours

We put patients at the heart of everything we do

• We recognise that there is a patient behind everything we do.
• We strive to provide a quality service at every stage of the patient journey.
• We will deliver the service and care I would expect to receive myself.
• We will listen carefully to what patients tell me, I will act on it and I will keep the patient informed.
• We won´t act in a disrespectful or unprofessional manner.
• We won´t consider the patient as an inconvenience.

We have a ´can do´ attitude

• We look for solutions to issues rather than accepting that nothing can be done.
• We strive to do our best at all times and assist others in, and outside our service area.
• We offer to participate where our skills and experience will be of value.
• We take responsibility for making things happen.
• We won´t say no without considering different options
• We won´t pass the buck.

We take pride in the service we provide

• We promote our service positively to others and stand up for the service if it is unfairly criticised.
• We take personal responsibility for our roles in the service.
• We do our job to the best of our ability.
• We take pride in our surroundings and appearance.
• We won´t be negative about our service.

We strive for improvement

• We keep an open mind to new ideas, make the most of opportunities and accept when change is necessary.
• We continually look for ways to improve how we work.
• We use feedback to identify improvement opportunities.
• We use effective communication to keep everyone informed.
• We won´t be complacent about the service we provide.
• We won´t stand in the way of change.

We are welcoming, friendly and caring

• We treat all patients, visitors and staff with respect and dignity.
• We make a good and lasting impression.
• We´re approachable.
• We acknowledge you when you arrive and make time to understand your needs.
• We won´t give you the impression that were too busy to care.
• We won´t ignore or judge people.

We respect each other

• We respect your opinion even if it is different to our own.
• We treat everyone as an equal.
• We respect the role of everyone and their contribution to the Trust.
• We take responsibility for our timekeeping and absences, understanding the impact it has on the service and others.
• We won´t abuse our position or authority.
• We won´t intentionally humiliate others.