This time last week many of us at The Countess were donning our finest wares and heading to Chester Racecourse for our annual Celebration of Achievement Awards. It was an incredible evening, with many of our staff being recognised for the excellent care they provide for patients.
The reality is there are great things happening here at The Countess every single day. Due to the nature of working in a hospital 24/7 quite often many of you view the amazing things you do as part of your everyday routine. You strive to do everything you possibly can for anyone who comes through the door, but don’t always have time to appreciate the positive impact you’ve had on people’s lives – instead you move your focus on to the next patient.
Please do take time in your teams to slow down, and see the remarkable at the end of your shifts this winter. I never need to look far for inspiration, sometimes it is the patient feedback on our Facebook page or NHS Choices where you will find visitors and patients passing on heartfelt messages about the care they have received. When people take the time to get in touch and let us know that they’re doing well or to pass on thanks, I know it gives me a lift. This community support is what makes the Countess special, so if you’ve had a difficult day, why not read through some of the informal feedback. Below is a snapshot of comments from just this last month…
- NHS Choices: We were really impressed with the service and the really friendly staff that helped us this afternoon. My daughter had a minor injury but the staff were so helpful and understanding and the whole experience was stress free. We had practically no wait to be seen by the A&E doctor and both my daughter and my son were given teddies by the nurses. I never usually write comments or reviews but felt I really wanted to as the staff were genuinely a credit to the NHS. Thank you.
- NHS Choices: “I was trying to get in the back way of the hospital (Countess of Chester) and was parked in disabled bay when I saw a member of staff & asked why the doors were locked. The member of staff said they are on a Saturday. I explained I needed a wheel chair for my husband & that I needed to get him to MRI for his appointment. The member of staff disappeared through a side door & I followed but did not see the member of staff again until they pushed a wheelchair to my car. Helped my husband in to the wheelchair & pushed him all the way to MRI dept. I asked their name & this was a member of staff on their way in to work, they worked in reception. What a lovely kind thing to do. Thank you, you were a star.”
- NHS Choices: “Went to the Countess of Chester to use their drop-in blood test facility, as it was tricky to find an appointment time that suited me at my local GP. I was only waiting 10 minutes before I was called in, and they'd seen at least 10 people in that time! Amazingly efficient service, and I myself was out after a couple of minutes. I think it's a great service that they offer, but I really wanted to leave a review because I am afraid of needles, so having a blood test is pretty scary for me and I tend to panic. The staff member who saw me was fantastic, as soon as I mentioned I was nervous they immediately calmed their approach, and kept checking that I was ok and feeling alright, kept me informed of what was going on, and just generally were great. I know I was only there for 15 minutes or so, but this was my first time in the hospital and on the back of what I experienced I would feel confident going back there for any treatment in the future.”
- NHS Choices: “All A&E staff were so lovely and got me sorted and onto a ward asap. Didn't wait long at all to be seen after arriving in A+E. Thank you to everyone in A+E and ward 41 for looking after me so well :)”
- Facebook: “Today I was so nervous having my first Infusion. I went to the Jubilee Day Centre I cannot thank the staff enough - made me feel really relaxed and calm. I have a massive phobia of needles but they were lovely Dr Matthews and the anaesthetist and 2 students in theatre were amazing. Thank you so much xx”
- Facebook: “I had an amazing experience at Countess from the start of pregnancy through to delivery. I was so grateful to the staff on labour ward and ward 32 who bent over backwards to help me and my daughter to be work towards a safe discharge so that we were able to go to my mums funeral the day after giving birth. The breastfeeding support was amazing and I will be forever grateful to everyone who helped me.”
As the frost on our car windows have made clear this week, we’re now firmly in the winter months. For most people this might be a time for tinsel, trees and turkey-prepping, but for us at the hospital it means we’re going into our busiest time of the year. Getting positive messages from our patients will make a huge difference now more than ever.
Best wishes – Tony