Countess Gem of the month... Del Aldous
Clinical Site Co-ordinator Del Aldous is the Countess Gem of the month after spending a 12-hour night shift filling in on reception in A&E, alongside her normal duties, to cover short-notice staff sickness.
Del, who has worked at the Countess for 22 years having previously spent 15 years as a nurse in the army, normally works out of the Co-ordination Centre managing patient flow across the hospital.
But when the reception in A&E was left severely short-staffed she was quickly shown how to book patients in and then took on those responsibilities whilst completing her co-ordinator duties remotely.
“I’d do it again if I was needed, anywhere in the hospital. We’re the senior nurse in the hospital out of hours and we’re there to support whoever needs supporting,” Del said. “I’m aware of the pressures they’re under and if I can help someone I will. I’d like to think anyone in The Countess would do that. I always treat people as if they were my own family member or how I would like to be treated myself. You can’t go far wrong then.”
Del, who is also a foster carer outside of work, is planning to use the prize of £125 in-house catering to have a small celebration for colleagues to enjoy in the bed meeting.
You can read the nominations Del received below to see what colleagues said about her:
Receptionist Cara Bateson: “Del went above and beyond her role by stepping in to cover an A&E night shift due to short notice of staff sickness.”
Receptionist Luke Brown: “Del really helped us out on A&E whilst we had staffing issues. Del stepped up and did all she could to assist us, and we as a team are very grateful for this. She has given us lots of support.”
Administrator Cheryl Green: “Del went above and beyond to have intense training on A&E reception desk when both staff members called in sick. After no staff could be found Del stayed on the desk even after a staff member from another department was moved to A&E.”
Del is delighted to have been nominated as a Countess Gem because it’s shining a light on hard work that could easily go under the radar.
“It is really nice that people have nominated me,” she said. “There are a lot of people who go above and beyond and it is nice for them to be recognised this way, because often you think no-one notices.”
Director of Nursing and Quality Alison Kelly said: “It’s great to hear about instances such as this where teams are going over and above to support each other. Our clinical site co-ordinators do a fantastic job in sometimes very challenging circumstances. I’m delighted that one of the team have been recognised for their efforts as a Countess Gem of the month winner.”
About Countess Gems
‘Countess Gems’ are a monthly recognition awards scheme at the Countess of Chester Hospital, with members of staff nominating colleagues who they think deserve special praise. Every person/team nominated officially becomes a ‘Countess Gem’ with a certificate. Once a month the leadership group reviews all the nominations and selects an overall winner. This team/individual will then receive £125 to spend with in-house Catering Services to celebrate. The Countess Gems awards are funded through donations from patients and families in thanks for the care they have received (charitable funds).