Corporate Information

Catering Services

Catering banner

Who we are

Head of Catering Services Craig Hough and head chef Sue Miller lead a 75-strong team that prepares fresh home-cooked meals every day for patients, visitors and staff.

The service prides itself on the provision of excellent food, using locally-sourced ingredients, for great value at both the Countess of Chester Hospital and Ellesmere Port Hospital.

"Patients we spoke with said they were happy with the standard and choice of food available. The menus were comprehensive and there was a wide variety of patients to choose from." CQC Report, 29 June 2016. 

The team also provides all vending services, special function catering, a Coffee Shop and Newsagents. An In-House Sandwich Production Unit produces sandwiches every day.

Our aims

People should expect a high-quality service that is responsive to individual dietary requirements or tastes, with nutritious meals that are cooked traditionally, designed to aid recovery and delivered within a specified time at the appropriate temperature. The menu is selected to cover a wide variety of tastes, but the team is more than happy to meet patients and discuss any specific requests - above all, they want you to enjoy your food. 

The service is committed to quality assurance. All staff complete a full induction process prior to working within the service and training and development plays plays a vital role in the provision of our service.

Our Strategy

The Countess NHS Foundation Trust is committed to providing the highest level of care possible for our patients and this without question includes the quality and nutritional value of the food that is served and eaten. We also have a responsibility to our staff and visitors to provide wholesome, healthy and nutritious food. We know that there are strong links between staff experience and patient outcomes so investing in having a healthy workforce will ultimately benefit patients.

We also have a wider social responsibility. As a major purchaser and provider of food and catering service, we have the opportunity to put sustainability at the heart of our work. This includes reducing waste, embedding high standards of food production and reducing our carbon footprint. 

To read the Trust's Food and Drink strategy click click here


To view a copy of the Catering Service's Pictorial Menu click here

Staff Restaurant

The 184-seated staff restaurant service is popular among staff, with revenue increasing year-on-year. The service is open between 8am and 7.30pm with the exception of 11am to 12pm when it is closed during the Patient Meal Service. There is also a Deli Bar open Monday-Friday 12-2pm where you can select your own bread and fillings.

Coffee Shop

There is a 50-seated coffee shop area to the left of the main reception serving hot drinks and warm snacks. The service is open between 8.30am to 5.30pm Monday to Friday.

Retro Cafe

The service, which is in the Education and Training Centre, is open between 9.30am and 1.30pm on weekdays.

Vending Services

These include:

  • 2468 vending hot drinks
  • Soft drinks cans/bottles
  • 24-hour vending snacks


Catering Services can be reached at ext.5909 or 5626. You can email Craig Hough at