Patients, Visitors & The Public

NHS 111

Get to the help you need - Use 111

If you need urgent medical help but you're not sure where to go, use 111 to get assessed and directed to the right place for you. Call, go online or use the NHS App.

This winter the NHS is encouraging people to get to the help they need by using NHS 111. NHS 111 can assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. And, if needed, it can arrange a call back from a nurse, doctor or paramedic.

NHS 111 is an easy and convenient way to get urgent help for a wide range of health problems from the comfort of your own home. Using the NHS 111 service could save you a trip to A&E. It is estimated that up to two fifths of A&E attendances are avoidable o r could be better treated elsewhere. People should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at risk.

The NHS 111 service is available 24 hours a day, seven days a week. You can call, go online or use the NHS App to get

  • the right healthcare in your area; or
  • a call back from a nurse, doctor or paramedic; or
  • advice on selfcare.

People should call 111 to speak to someone if they need to:

  • discuss complex medical problems;
  • discuss worries about a long
  • term condition; or
  • get medical advice for a child under five.

People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL) users can contact 111 using the NHS 111 BSL interpreter service by visiting, and text relay users can call 18001 111.