Patients, Visitors & The Public

Winter wellbeing - Help us Help You

Stay Well This Winter - #HelpUsHelpYou 

The Countess of Chester is committed to supporting the people of West Cheshire and North Wales to Stay Well This Winter.

Winter can be seriously bad for people’s health, increasing the risk of high blood pressure, heart attacks and strokes.

But there are a number of things we can all do to prepare for the cold weather:

  • At the first sign of a cough or cold, get immediate advice from your pharmacist.
  • Speak to your pharmacist about medicines you should have in stock over winter.
  • Pick up prescription medications before the Christmas holidays start.
  • Keep warm in winter. Heat your home to at least 18°C (65°F), if you can. You might prefer your living room to be slightly warmer.
  • Make sure you get your flu jab.
  • If you need help over the holiday period, call NHS 111.

The Stay Well This Winter campaign can help you and your family prepare for winter. Visit to find out more.

Finding local services

Not sure where your nearest pharmacy, dentist or GP practice is? Find out now via the NHS Choices service directory:


Pharmacists are expert healthcare professionals who can provide specialist advice for a wide range of health conditions – and you don’t need to book an appointment to see them.

To find out more about local pharmacies and to check opening times over Christmas and New Year, click here:

Improved access to General Practice

Extended Hours – People in West Cheshire can now book to see a GP, a nurse or arrange a blood test in the evening, at weekends and on bank holidays.

Patients registered with a West Cheshire GP practice can access appointments at six locations between 6:30pm-9:30pm every Monday to Friday and 9am-6pm at weekends.

To book an Extended Hours appointment, call 0300 123 7743 or speak to your GP practice receptionist.

To find out more, click here:

Betsi Cadwaladr University Health Board Out of Hours and Bank Holiday Services

Out of Hours Services across North Wales are provided in different ways locally. If you need to see a doctor during these times phone 0300 123 55 66

Please see the link below for more information:

 eConsult – Have you visited your GP practice website recently? eConsult is an online triage tool available on a number of GP practice websites in West Cheshire.

It offers patients whose symptoms are not medically urgent a wide range of self-help information including symptom checkers and useful videos. eConsult also signposts to other local health services such as pharmacies and NHS 111.

In many cases eConsult can be used as an alternative to a traditional GP appointment or telephone consultation.

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

More information about NHS 111 is available here:

Own Life

The Own Life self-care campaign brings together inspirational stories from people in West Cheshire who refuse to let long-term conditions control their life.

Importantly, the campaign also highlights the small lifestyle changes each and every one of us can make which can have a big impact on our health and wellbeing.

To find out more, click here: or follow Own Life on Twitter @OwnLifeWestCH