Corporate Information

Changes to elective care for patients living in Wales at The Countess

For the time being we will be unable to book new routine elective care appointments for patients living in Wales.

This situation will have no impact on patients who already have an appointment with us and it will not affect our urgent care services, including A&E. Any patient living in Wales who presents to A&E will be seen as normal.

Chief Executive Susan Gilby said: “Unfortunately, the Trust is currently unable to accept any new elective work relating to patients living in Wales. We will of course honour any existing appointments so there will be no disruption for patients already waiting.
“This is a difficult decision that has been taken with great reluctance. At The Countess we are mindful of our position close to the border, with many of our patients and staff coming from both England and Wales.
"Unfortunately, this is a step we have had to take as a result of unresolved funding issues. However, contract negotiations are continuing. I am grateful to the senior leadership team at Betsi Cadwaladr University Health Board for continuing to work hard in partnership with us to resolve this issue.”