Amy King - in profile

"It’s a really good opportunity because once you’re in the hospital you’re in there but you’ve just got to be prepared to work hard."

Amy, 19, works on our Appointments Hotline

Can you tell us more about your role?  Jen8300editedit 2

At Appointments Hotline we have the referrals coming through and then we have to arrange appointments for them so we do that, log the referral letters and then send them to consultants to be graded and then come back to book the patient appointment within 16 weeks.

How helpful are your colleagues?

They are really helpful. The only thing is that they are quite busy sometimes so I do have to wait but I don’t mind that.

How long have you been at the Countess?

I started on 1 May, so about 10 months. Before this I used to work in retail, but this is so much more what I want to do.

How did you become an apprentice at the Countess?

I just applied for the job online. At the time I really wanted to get into the hospital and I was lucky that I actually got the job. I just saw the vacancy online and applied.

What were you hoping to get from the apprenticeship?

I was hoping to get a job and obviously gain skills and medical knowledge, getting used to all the different medical terminology.

What has it been like? Has it exceeded your expectations?

It has to be fair. I’ve learned quite a lot and I think I’ve picked things up quite quickly. I’ve only been here a short period of time and it’s amazing what you pick up. I’ve really enjoyed it.

What do you want to do in the future?

Hopefully I can progress and move up in the planned care office. 

What have the training and development opportunities been like?

They’ve been good. I struggled with my English to start with and so the college sent out an assessor to see what I needed to help. That made a huge difference. They gave me extra time in exams and I’ve just got my ICT test left to do.

How long are you an apprentice for?

18 months. I got a full-time job in January but I’m still officially classed as an apprentice.

:: To read Julia Edwards profile click here

A-Z of Service

Find a service

Find a service


Show all services