The Patient Advice and Liaison Service (PALS) focuses on improving the service we provide to our patients.

When you need advice, or have concerns about any aspect of your care in our hospital then please contact PALS.

PALS July 2023

The service is confidential.

We will:

  • Advise and support patients, their families and carers
  • Provide information on NHS services
  • Listen to your concerns, suggestions or queries
  • Help sort out problems quickly on your behalf

Please click on the link below to view the questions and answers that will help explain why the NHS collects information about patients and how this information could be used.
Patient information and how we safeguard it Q&A (32KB).

Please also read our Your information and how we safeguard it  (193KB) leaflet for more information on how we safeguard your personal details.

For more information about PALS, please click on the following link to read our PALS Information Leaflet(1.34MB). You can also view an Easy Read version of the leaflet by clicking here (2.6MB).

If you would like to know how to make a complaint, please read the following leaflet: How to raise concerns about your care (748KB)

 Any patients who have concerns about any aspect of their care should speak to our Patient Advice and Liaison Service (PALS) who will gladly support them. The team can be contacted as follows:

  • 01244 366066 or freephone 0800 195 1241 (option 2)
  • Call into the PALS office in G4, Outpatient’s 1, Waiting Room 3, Monday - Friday 9.30am-4.30pm.
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