Patients, Visitors & The Public
COVID-19 Important information for patients and visitors

Latest information about Coronavirus / COVID-19

We want to reassure the people of Flintshire and West Cheshire that the guidance for patients from either England or Wales who require medical help at the Countess of Chester Hospital has not changed. We urge any patient from England or Wales who has worrying symptoms, to use our services as normal and seek urgent care as soon as you require it. 

Please be assured that the Countess remains fully equipped to safely treat patients who require urgent care unrelated to COVID-19. Extra infection prevention measures have been put in place to ensure that those attending the hospital for non COVID-19 treatments are not at risk of contracting the virus. 

During this period, it is vital that people continue to seek medical assistance for all non COVID-19 conditions. If you have any questions or concerns, please contact your GP, NHS 111 or 999 as you would normally.

Click here for more information and guidance from the UK Government

Click here for more information and guidance from the Welsh Government


What to do if you suspect you may have COVID-19 symptoms

Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website if you have symptoms

For information about self-isolation click here

Book a test here

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to let them know you are staying at home.


What to do if you are contacted by NHS Test and Trace

Follow this advice if you're told by NHS Test and Trace that you've been in contact with a person who has coronavirus (COVID-19) and must stay at home (self-isolate).

There is separate advice about:


When to use NHS 111 online for further advice

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Access NHS 111 online here 


Information on changes to our services - click on the links below

Vaccine information Changes to visiting Face coverings in hospital Family Support Team
  Video consultations COVID-19 app Coming to hospital for surgery
Changes to Outpatients Services Children's Respiratory Assessment Unit Changes to Maternity Services Changes to Restaurants / Comfort Zone
Using a mobile phone in hospital COVID-19 nutrition support    


General advice

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here