Patients, Visitors & The Public

Latest information about Coronavirus / COVID-19


Following the publication of the Government’s roadmap to easing lockdown restrictions, we want to reassure the people of Flintshire and West Cheshire that the guidance for patients from either England or Wales who require medical help at the Countess of Chester Hospital has not changed. We urge any patient from England or Wales who has worrying symptoms, to use our services as normal and seek urgent care as soon as you require it. 

We have seen a fall in the number of patients attending our Emergency Department at the Countess and a decrease in GP referrals for some serious conditions. Please be assured that the Countess remains fully equipped to safely treat patients who require urgent care unrelated to COVID-19. Extra infection prevention measures have been put in place to ensure that those attending the hospital for non COVID-19 treatments are not at risk of contracting the virus. 

During this period, it is vital that people continue to seek medical assistance for all non COVID-19 conditions. If you have any questions or concerns, please contact you GP, NHS 111 or 999 as you would normally.

Click here for more information and guidance from the UK Government

Click here for more information and guidance from the Welsh Government


What to do if you suspect you may have COVID-19 symptoms

Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website if you have symptoms

For information about self-isolation click here

Book a test here

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to let them know you are staying at home.


When to use NHS 111 online for further advice

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Access NHS 111 online here 

Information on changes to our services - click on the links below

Changes to visiting

Face coverings in hospital

Family Support Team

Coming to hospital for surgery

Changes to complaints

Changes to Elective Surgery

Changes to Outpatients Services

Children's Respiratory Assessment Unit

Changes to Maternity Services

Changes to Restaurants / Comfort Zone

General advice

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

More information can be found on the NHS website here