Latest information about Coronavirus / COVID-19
Following the publication of the Government’s roadmap to easing lockdown restrictions, we want to reassure the people of Flintshire and West Cheshire that the guidance for patients from either England or Wales who require medical help at the Countess of Chester Hospital has not changed. We urge any patient from England or Wales who has worrying symptoms, to use our services as normal and seek urgent care as soon as you require it.
We have seen a fall in the number of patients attending our Emergency Department at the Countess and a decrease in GP referrals for some serious conditions. Please be assured that the Countess remains fully equipped to safely treat patients who require urgent care unrelated to COVID-19. Extra infection prevention measures have been put in place to ensure that those attending the hospital for non COVID-19 treatments are not at risk of contracting the virus.
During this period, it is vital that people continue to seek medical assistance for all non COVID-19 conditions. If you have any questions or concerns, please contact you GP, NHS 111 or 999 as you would normally.
Click here for more information and guidance from the UK Government
Click here for more information and guidance from the Welsh Government
What to do if you suspect you may have COVID-19 symptoms
For information about self-isolation click here
Book a test here
Do not go to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to let them know you are staying at home.
When to use NHS 111 online for further advice
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Access NHS 111 online here
Information on changes to our services - click on the links below
Changes to visiting
Face coverings in hospital
Family Support Team
Coming to hospital for surgery
Changes to complaints
Changes to Elective Surgery
Changes to Outpatients Services
Children's Respiratory Assessment Unit
Changes to Maternity Services
Changes to Restaurants / Comfort Zone
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
More information can be found on the NHS website here