Patients, Visitors & The Public
COVID-19 Important information for patients and visitors

Covid-19: Coming to hospital for surgery

At The Countess of Chester Hospital, we are beginning to carry out some elective surgery. These are procedures which patients know about in advance and that we will carefully plan to ensure that and risk to patients and staff is managed and minimised. It will allow many patients who have been waiting for a procedure to get the treatment they need.

Our teams have been working hard for some weeks to plan to safely restart surgery during the pandemic, which includes carrying out regular deep cleaning of wards, operating theatres and equipment. As many staff as possible have been tested for Covid-19 and we are doing everything we can to make the risk of infection as low as possible in the hospital.

What to do if you are due to have an operation

Before coming to the hospital anyone having an operation will need to stay at home for 14 days and we will arrange for them to have a Covid-19 test as a precaution. This self-isolation and testing is in line with national guidance set out to protect both patients and staff.

Further information about the steps to take to self-isolate is available here:

While waiting for surgery if any patient develops symptoms consistent with Covid-19 they should contact the admissions department on the number shown on their appointment letter. Do not come to the hospital in person. For more information on Covid-19 symptoms please visit here:

Know where to attend for your treatment

When patients arrive at The Countess for planned surgery they will need to either go to the Jubilee Day Surgery Centre or the Theatre Admissions Lounge, which is marked F5 on our Wayfinding system in the corridors and on this map of the hospital: /media/146283/map-with-utc-signposted.jpg 

What to Expect at The Hospital

On admission, patients will be asked to wear the appropriate PPE, such as a face mask. Our teams will give clear instructions and provide everything you need. Clinicians around the hospital will be wearing PPE with their faces partially covered, which may look alarming at first, but patients shouldn’t be intimidated and feel free to ask any questions.

If anyone has difficulty hearing and relies on lip-reading please make staff aware of this and they will change the way they communicate with this in mind.

Regrettably, we are still unable to allow visitors in the hospital. For more information on changes to visiting at the hospital visit: /patients-visitors-and-public/latest-information-about-coronavirus-covid-19/covid-19-changes-to-visiting.aspx

 If patients need to attend a suitable alternative location they will be made aware of this and given full details in advance.


 If you have any questions about a procedure you are due to have please contact the admissions team using the contact details on your appointment letter.

 Thank you for your continued support and understanding at this challenging time.