Patients, Visitors & The Public
COVID-19 Important information for patients and visitors

Family Support Team

Helping you stay in touch: the Family Support Team

The Family Support Team is on hand to help you to stay in touch with your loved ones, acting as a link between patients, families and friends. They operate seven days a week, from 10am until 8pm on both hospital sites: the Countess and Ellesmere Port Hospital.

The team can facilitate telephone calls, skype video calls if a patient doesn’t have their own phone or tablet and they can also pass on emails/letters to patients which can be sent to the email address below. The Family Support Team can also provide a basic update on a patient’s condition to their next of kin or designated named contact (with a password).

The team provides this service at the Countess of Chester Hospital and Ellesmere Port Hospital at the times listed below:

  • Countess of Chester Hospital: 10am – 8pm, seven days a week
  • Ellesmere Port Hospital: 2pm – 6pm, seven days a week

Contacting the Family Support Team


Call: 01244363941

For more information click here for a leaflet about the Family Support Team

If you would like to donate to support this service you can do so here: