Patients, Visitors & The Public

Visiting times

Visiting times can vary across different wards and departments, please check the visiting times for the ward or department you or your relative is on below. If you would like to visit outisde the regular times this can be arranged through the ward or department manager.

Visiting for wards listed below - 11am to 7.30pm

Protected Mealtimes are in place in many areas of the hospital for patients and you may be politely asked to leave the ward until the protected meal time is over.

Ward Name

Ward No.

Contact Numbers: (01244)


Ward 34


Westminster Eye Clinic

Ward 55


Exceptions to these times are: 

Ward Name

Visiting Time

Contact Numbers: (01244)

Children's Unit (Ward 30)

24 hour open access visiting for parents & guardians

Any other visitors: 2pm - 8pm


Cestrian / Maternity Ward (Ward 32)

9am to 9pm for fathers / partners

Any other visitors: 2pm - 7pm


Trinity (Ward 33)

1pm - 3:30pm

4:30pm - 7:30pm


Elective Surgical (Ward 41)

1pm - 3pm

6:30pm - 7:30pm


Cathedral (Ward 42)

1pm - 3pm

5pm - 7pm


Meadows (Ward 43)

1pm - 4pm

5:30pm - 7pm


Bridge (Ward 44) ***

1pm – 3pm 

6:30pm - 7:30pm

365453 & 365451

Palace (Ward 45) ***

1pm - 3pm

6pm - 7:30pm


AMU (Ward 46/47)

1pm - 7:30pm

365607 & 365608 & 362046

Northgate (Ward 48)

1pm - 3.30pm 

5.30pm - 7pm


Foregate (Ward 49)

1pm - 2:30pm

3:30pm - 5pm

6pm - 7pm


Newgate Ward (Ward 50) ***

1pm - 3pm
5pm - 7pm 


Watergate Ward (Ward 51) ***

1pm - 3pm

5pm - 7pm


Castle (Ward 52)

1pm - 3pm

6:30pm - 7:30pm 


Neonatal Unit

24 hour open access visiting for parents & guardians

Any other visitors: 3pm - 7:30pm


Coronary Care Unit

1pm - 3pm
5pm - 7pm
Only two visitors at each bed side


Ward 53

1pm - 3pm

6:30pm - 7.30pm


Ward 54

1pm - 3pm

5pm - 7pm


Intensive Care Unit

12pm - 2pm 

5pm - 7pm


GP Assessment Unit (GPU) in A&E

11am - 7:30pm



***Visiting times for Wards 44 & 45 and 50 & 51 have been set to accommodate a rest period for patients.

Introduced as part of our "Model Ward Programme" this is a trial and feedback to ward staff from patients, loved ones, carers and visitors is welcomed. 

Ellesmere Port Hospital - Visiting Times


Unit Name Unit Manager Contact Number Visiting Times
Poppy Unit Fin Vella 01244 362 954 11am - 7:30pm
Bluebell Unit Lisa Davies 01244 362 818 11am - 7:30pm


Ellesmere Port Hospital promotes the following: 

John’s Campaign focuses on people with dementia but there are many others who are frail or who have particular needs who would benefit from the nurture of a family member/carer  whilst they are in hospital. Should you wish to be involved  and be an active part of your relatives care whilst in Ellesmere Port Hospital please contact the Unit Managers to discuss.

Lead Nurse for Ellesmere Port Hospital

Paula Forster

Lead Therapist for Ellesmere Port Hospital

Alex Holroyd


Maximum of two visitors per patient

We request that visitors adhere to the visiting standards set by the Trust by making sure that no more than a total of 2 people visit their relative/friend within set visiting hours. This means that only TWO visitors are allowed to visit a patient during a single visiting time session.

If you need to visit a critically ill patient, or are unable to visit within these times please contact the nurse in charge of the relevant ward via the hospital switchboard on 01244 365000 or speak to staff on main reception who will provide assistance. If you do require any further information please contact our PALS team who are available from 9am - 5pm, Monday to Friday, on Freephone 0800 195 1241

Protected Mealtimes

Protected Mealtimes are in place in many areas of the hospital for patients and you may be politely asked to leave the ward until the protected meal time is over.

This initiative encourages wards to stop all non-urgent clinical activity during mealtimes. During this time patients can eat their meals without interruptions and nursing staff are available to offer help to those who need it.

The Protected Mealtimes initiative was introduced to the NHS in 2004 as part of the Better Hospital Food programme. It continues as part of the productive ward series (2008) and is supported by the Royal College of Nursing and the National Patient Safety Agency.

Protected Mealtimes have raised awareness of the importance of patient's nutrition. The ambient environment creates a peaceful atmosphere for patients and meal times are now an unhurried process.

Telephone calls

Every hospital bed except in CCU, ITU and HDU has a bedside TV and telephone, patients can use this facility to both make and receive telephone calls. There are also public telephone kiosks in the main hospital corridor, in the Accident & Emergency Department and in the Women & Children's building.

Mobile phones may be used on the hospital site in waiting areas, entrance areas, restaurants and shops, and main corridors but they are not permitted to be used on ward areas by patients or visitors.

For further details on Patient and Visitor information, please click here.

On-Site Accommodation - Oak House 

At the Countess we have our own on-site accommodation with 39 recently refurbished rooms of various styles available for rent in the grounds of the Countess of Chester Health Park. It is ideal for members of the public who may want to stay close to their loved ones whilst they are in hospital.  

Conveniently located, it is just a very short walk from the Countess of Chester Hospital.

Our rooms are comfortable, secure and fully furnished including beds, wardrobes, desk and chair, ensuite and laundered bedding. These living quarters with access to communal lounge and kitchen area are open to staff at the hospital and with bills included are available at very attractive rates. 

To read the full brochure then please click here. If you would like to find out the current rates at Oak House and which apartments are available then please contact the Accommodation Office by phone on 01244 365843 or by sending an email to