Media information
Media enquiries
The Communications Team is the first point of contact for all media enquiries, filming, and photography requests.
We are committed to protecting our patients’ welfare and confidentiality. As such, the Trust reserves the right to decline media requests that conflict with patient care, confidentiality, or operational needs.
For urgent media enquiries outside these hours, please call the hospital switchboard on 01244 365000 and ask for the on-call duty manager. This line is for media use only.
Social media
Follow our official accounts for updates and news:
Condition checks
We may confirm a patient’s condition (e.g., “critical” or “stable”) to journalists only if:
- The journalist provides the patient’s full name, date of birth, and/or address
AND
- The patient (or their next of kin/legal guardian if under 16) has given explicit consent
Filming and photography at our hospitals
We welcome media interest and aim to support reasonable requests. However:
- All filming, photography, or interviews must be arranged in advance through the Communications Team.
- Do not visit hospital sites without prior permission—you may be asked to leave.
- Filming must not obstruct patient care or compromise privacy.
- Consent is required for filming/photographing any patients or staff, even from outside the premises.
- No patient records or identifiable information may be captured.
A member of the Communications Team will accompany all approved filming or photography on site.
Filming requests
We receive many requests for documentary and location filming. Proposals are considered on a case-by-case basis.
Please email your request to countess.communications@nhs.net and include:
- Name and organisation
- Production working title
- Delivery format
- Target audience
- Duration
- Broadcast/publishing details (e.g., platform, commissioning status)