Service Development
The Service Development department identifies and makes
recommendations for improvements in the patient pathway and
administrative processes to enhance the patient experience. The
Department consists of two specific areas, Service Improvement and
Cancer Services Improvement.
Service Improvement
Service Improvement is currently involved in implementing the 18
Week Pathway Target which includes tracking and capacity planning,
as well as reviewing patient pathways and performance. Western
Cheshire Primary Care Trust (the Trust's host commissioner) has
achieved "early implementer" status for the 18 Week Target which
will require service transformation, supported by the Service
Improvement Team. The team also runs specific training for service
improvement tools and techniques, as well as facilitating process
mapping sessions, away days and undertaking capacity demand
studies.
Cancer Services Improvement
Cancer Services Improvement supports the achievement of the
Cancer Services Targets. This ensures that the best service is
delivered to the patient by daily tracking all cancer patients
referred to the Trust, as well as making sure that targets are met
with regard to the delivery of patient care within set timescales
while also reporting them in a timely manner.
The team also provides support to identify where improvements
can be made, facilitating that change within appropriate clinical
areas. Service Improvement works closely with clinicians,
administrative staff and managers within the Trust, including the
Clinical Divisions (Surgical, Medicine, Women & Children and
Diagnostic Therapy Services), Executive Management, Finance,
Information Management & Technology, Human Resources and
Estates.
In conjunction with the Executive Team, the department is
closely involved in ensuring the Trust's Corporate Objectives are
met.