What is Audiology?

We are a busy outpatient department providing a comprehensive range of diagnostic and

rehabilitation services for hearing and balance for both adult and paediatric patients.

Where are we based?

The department of Clinical Audiology is situated in the Countess of Chester Hospital and is located on the first floor of the CARE building in Outpatients 4 (Waypoint F19).

We also offer Audiology appointments at the following clinics in the Community:

  • Ellesmere Port Hospital
  • Helsby Health Centre
  • Neston Clinic (Mellock Lane)

How do I access Audiology services?


All routine Audiology appointments, including drop-in repairs are CANCELLED.

A postal repair service is available for hearing aids and batteries.

Please contact Audiology on 01244 363020 or email

Drop-in repair service

In light of the current situation with coronavirus (COVID-19) the drop-in repair service has been suspended. We are sorry for any inconvenience and we will get this service back up and running as soon as we are able to.

Department of Clinical Audiology
Countess of Chester Hospital NHS Foundation Trust
Liverpool Road,Chester,CH2 1UL
Tel: 01244 363020
Fax: 01244 366668
Text Phone: 07970 603292 (text only)


Where can I obtain batteries for my NHS hearing aid(s)?

We are advising all patients to obtain their batteries through post, battery collections at all hospital sites have been suspended at this time. Patients can contact the audiology department via phone or email to request batteries. 

What do I do if I have lost my NHS hearing aid(s)?

Hearing aids issued to patients from the Audiology Department are on long-term loan to patients and remain the property of the NHS. Should a hearing aid be lost, stolen, or damaged through neglect the patient may be liable to a charge to replace the loan hearing aid. Please contact the department using the contact details above in the first instance.

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