Audiology
What is Audiology?
We are a busy outpatient department providing a comprehensive range of diagnostic and
rehabilitation services for hearing and balance for both adult and paediatric patients.
Where are we based?
The department of Clinical Audiology is situated in the Countess of Chester Hospital and is located on the first floor of the CARE building in Outpatients 4 (Waypoint F19).
We also offer Audiology appointments at the following clinics in the Community:
- Ellesmere Port Hospital
- Princeway Health Centre, Frodsham
- Neston Clinic (Mellock Lane)
How do I access Audiology services?
All Audiology appointments (including hearing aid repairs) are by BOOKED APPOINTMENT ONLY. Please do not attend the Audiology Department if you do not have a booked appointment.
A postal repair service is also available for hearing aids and batteries.
Please contact Audiology on 01244 363020 or email outpat.audiology@nhs.net
Drop-in repair service
We no longer offer a drop-in repair service. All hearing aid repairs are by BOOKED APPOINTMENT ONLY. Please do not attend the Audiology Department if you do not have a booked appointment.
A postal hearing aid repair service is available.
Please contact Audiology on 01244 363020 or email outpat.audiology@nhs.net
How do I contact Audiology?
Department of Clinical Audiology
Countess of Chester Hospital NHS Foundation Trust
Liverpool Road,Chester,CH2 1UL
Tel: 01244 363020
Fax: 01244 366668
Text Phone: 07970 603292 (text only)
E-Mail: outpat.audiology@nhs.net
Where can I obtain batteries for my NHS hearing aid(s)?
We are advising all patients to obtain their batteries through post - battery collections at all hospital sites have been suspended at this time.
For battery and consumable requests, please contact Audiology on 01244 363020 and choose Option 1 or email outpat.audiology@nhs.net
What do I do if I have lost my NHS hearing aid(s)?
Hearing aids issued to patients from the Audiology Department are on long-term loan to patients and remain the property of the NHS. Should a hearing aid be lost, stolen, or damaged through neglect the patient may be liable to a charge to replace the loan hearing aid. Please contact the department using the contact details above in the first instance.
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