Partnership with parents

We ask you…

  • To contact us if you are unable to visit or contact us at least once a day
  • To make sure we have your contact details
  • Ask whenever you want to know something or don't understand
  • Let the staff know about your preferences about your babies day to day care and what time you will be visiting
  • Treat staff with respect

We will keep you up to date on your baby's ongoing progress and plan of treatment and care and will endeavour to answer all of your questions.

Parents can telephone any time day or night. You will be given these numbers when your baby is admitted.

On admission we will commence a 'Communication Pathway' which is kept at your baby's bedside. The pathway enables you to identify and discuss the various areas of care which your baby may receive while on the unit and in preparation for discharge.

You will be given an admission pack containing various leaflets and information on various aspects of care, treatments and routine tests for your baby. The BLISS Family Handbook is available for parents to keep and provides information and support groups for families of preterm and sick babies. Please inform a member of staff if you do not receive your copy. There are also many leaflets and books available on the unit for you to read some of which may be available in different languages. You will also be given your own copy of the 'Small Wonders' DVD which has been developed to support you through the highs and lows of your journey with your premature or sick baby.  

Information about your baby is confidential and will be shared only with you as parents and the other professionals caring for your baby. Should other members of the family telephone or ask questions they will be referred to you for the appropriate information. Staff will not discuss other babies within the nursery. 


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